Services
Implementation, Migration and Support
Implementing a new calibration system is more than just buying and installing new software and tools. To be successful, you should follow certain steps.
1. Calibration process consulting
Improvement usually begins with reviewing the current process, identifying existing challenges and setting goals for what can be achieved. Are your calibrations taking too long? Do you have compliance issues? Are you calibrating too often or not enough?
Our Professional Services team can guide you through this process.
2. Calibration software specification
Once the current calibration process has been analyzed and goals have been set, the next step is to prepare requirement specifications for the calibration system. What should the system do? How will this be achieved with the new calibration solution?
Beamex experts can work with you to customize the system for your needs.
3. System configuration
Once we have specified and agreed on the system requirements, our technical team will configure the calibration software according to the User Requirement Specification (URS) and the Functional Design Specification (FDS).
Download our guide 4. Data migration
Professional Services team is prepared if you need to transition from an old calibration system to a new one. In these cases, it is essential to plan and execute a data migration properly. Our team is experienced in setting up and populating instrument databases from various legacy systems.
5. System integration
It’s often beneficial to integrate calibration software into other plant systems to avoid the double entry of data. Beamex calibration software can be integrated into major ERP and maintenance management systems. Our team of experts can plan, configure and verify the integration.
With this software integration project, we were able to realize a significant return on investment during the first unit overhaul. It’s unusual, since ROI on software projects is usually nonexistent at first.
Jody Damron, Business Analyst, Committee Chairman at the International Society of Automation (ISA), USA
6. Calibration system validation
Before calibration software is taken into production use, it should be validated. Our experts and resources can support or even fully execute your system validation. Validation options consists of; Factory Type Validation (onsite or offsite) and/or a full IQ/PQ/OQ qualification process (onsite).
7. System deployment & user training
In the calibration software deployment phase, our team can help prepare new work instructions and SOPs. Once the new process has been adopted, we can provide user training. For larger installations, the key-users are trained first and then the end-users. This training can be performed on site, online, at Beamex, or other agreed locations.
8. On-boarding support
A very important part of implementing a new calibration system is ensuring that the organization adapts to the new way of performing and managing calibrations. To help your team adapt quickly to the new calibration system and process, we can help prepare a handover plan and even coach your technicians on-site when going live.
9. Software support and maintenance
Beamex resources provide support and maintenance plans even after you have deployed your software. Our plans give you and your team access to software updates and on-demand support. A support plan will help you maintain your calibration system throughout its entire life cycle.
NO DISAPPOINTMENTS
Based on feedback we have received from our customers, everyone who had a support ticket with us during the last 12 months was satisfied on how the issue was resolved.